I purchased a Karbonn K570 mobile from Homeshop18 vide order no 33617635 on 1st May and the handset was delivered promptly on 6th May.
On receiving the handset I observed that the date of import was Jan that is more than 1 year old. I also found that the audio quality was poor, there was no call volume control and 0 and # buttons were not working.
I found the address of Karbonn service centre in in ludhiana to be at Dhir Electronics GAUSHALLA ROAD NEAR DIV. NO 3 and went there with the handset. They looked at it and kept with them for 3 days. After repair I found that the touchscreen system of the set was not working and its vibration system had also become defective when the set is turned on the vibrating mode it becomes silent and does not vibrate I also tried their toll free number given on the box ie 1800116666 which is barred and email id [email protected] which does not exist.
CONCLUSION:
1. HOMESHOP18 AND KARBONN MOBILES ARE SELLING NON MOVING DEFECTIVE HANDSETS IN THE MARKET AND MAKING INDIAN CONSUMER BUY IT
2. KARBONN MOBILES DO NOT HAVE ANY PROPER SERVICE CENTRES OR CUSTOMER CARE
3. I HOPE AUTHORITIES AT KARBONN CUSTOMER SERVICE WILL COME FORWARD TO HELP ME OUT BEFORE I KNOCK AT THE DOOR OF CONSUMER FORM.
KAVITA CHOPRA
HOUSE NO : 2712, JAIN COLONY, MOTI NAGAR
Ludhiana, Punjab, 141009
9814635487, 9417483223
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