I had purchased a Kelvinator Refrigerator on 28th March from Shree sharda Enterprises, Bilaspur, and since then this machine has been giving trouble like improper working, abnormal shut down & cooling.
When I called customer care they have taken the complaint and given the complaint reference number as RAI2303100018 on 19th March The call was attended by the local mechanics having improper knowledge. The Refrigerator again failed to function next day after repairing. I again lodged a complaint vide complaint No- RAI2503100004 on next day. The complaint again attended by the same mechanic & the result is same. After third complaint the mechanic traced the fault that in minor in nature & it was Relay switch replacement. Again the fridge failed to function on 7th may. I have lodged the Complint at local office at Bilaspur on 8th may.
Looking at the multiple faults in the product, I request you to replace the Refigerator by a new one. This is the one of the faulty product I have ever seen.
Hoping for quick solution to this matter at the earliest.
Regards,
S N PATRA
L-5, Vinoba Nagar, Bilaspur, CG
Mob-098930042
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