Kenstar/ Microwave Oven
My complaint closed 5times without visit at my place

Hi,

I am having the Kenstar's Microwave oven since 2010.

From starting we have problems in that product I complain through 02239404040 to your call Center

I have enter 3 complaint continue last 4 days and complaint no is as fallows

! THA 0905120394 dated 09.05.12

2. THA 01005120755 dated 10.05.12

3. THA 01205120644 dated 12.05.12

3. THA 1712110125 dated 17.05.12

5. THA 1805120547 dated 18.05.12

And we have received one massage from you Mr. Dilip khoslay (mob.9167673358) will contact you but we didn’t received call (only one call for appointment)

After sum time I received massage your call been closed after all my complaint without any contact and visit our place

When I talk Mr. Dilip Khoslay he say I m on leave and don’t wants to talk

This is very surprising without visit my place how service center will closed my complaint and you treated with my all five complaints

In last few days I called service center 17times and after so many arguments they give me some phone no but all phone nos are useless that nos are

Mr Prasonjit bose service head (mob 8879636300) Mr. Padmakar (022-27782745) Sr. head of service department navi Mumbai, Mr. Salim Sheikh (mob. 9820657255)

I am very sorry to say your service record with me is very bad from the starting after so many complaint and fight with call center person my product service by you and I have paid approx INR 2000 till I purchase your product despite of I have warranty. "I feel that i have made a big mistake when i purchased Kenstar Microwave

If this type of service u provide to ur very old customers, how come you people survive in this competitive market, Instead of Samsung LG or any other good product

It my Request to take this matter seriously.

Any how this is my last try, Lets see what will the response from Kenstar.

Regards

Ashish Kumar Singh

R 6013 Jalvayu Vihar sector 20 phase 20

Kharghar navi Mumbai 410210