I purchased a Kent Grand Mineral RO in January from Best Deals, Sector 18C Chandigarh (see Kent advertisement). In the course of last year, with great difficulty, I got them out for the three free "services", which amounted to a very rudimentary inspection, and nothing replaced.
Thinking it needed a proper service this year, I contacted Best Deals. His men came the same day and said they would replace three of the components for a charge of INR2, 800 plus INR250 labour. I agreed, and they took out the replacement parts which were loose in their bag. The parts were scuffed and scratched, and the Kent label was faded. They were clearly not new parts. I sent them away without their doing any work.
Clearly I cannot trust this company to supply new replacement parts. Can I trust any company? Even a sealed box can be carefully opened and resealed. How can I tell whether the parts are new?
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