Dear Sir / Madam,
Let me introduce myself, my name is Sripathy. P from Chennai Tamilnadu, India Recently in 25 December - i bought a LG 278VA5 refrigerator for nearly Rs.18, 900 from GIRIAS chennai, since then i experience trouble LG advertises it is the best latest model, but my fridge has got cooling problem & some sound is heard intermittently from the back of the unit, each time i register a service call LG engineers take time in even attending my service call, it takes atleast 3 days for them to visit my residence although i am very near to LG regional office, Chennai (5 mins walk from LG chennai RO).
Service team is trying to convince me stating that it is a new model so performance & other factors needs to evaluated by people & the sucess & failure depends upon patronage of the customers, which means they are not sure of the performance of the fridge.
On Mar 12 - Friday - i again made a complaint to LG, it took 3 days & many reminders to service centre to attend my complaint, at last they visited my house 15 Mar and concluded that the refrigerators wheels are broken it might have happened during transit from dealer place to my residence & needs to be replaced - they needed max 2 days time to arrange for the wheels as it is a new model, but till now no body has turned up for the same & my follow ups with call centres yields no results
How many days still LG need for replacing the wheels, till today it has not been replaced if spares are not available for a new model how can i expect LG to provide service support in coming days to come if i have any service problem.
Regards,
Sripathy. P
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