Hi,
I am having LG split AC 1.5 ton and having valid AMC with LG. On Last friday my AC compresser gone bad and raised complaint with LG RNA110415036123 on 15-April. The engineer visited on 16-April and updated compresser gone bad so the machine should be taken to the service center to replace it. Will collect the machine on monday (18-April)
I have waited till monday evening and call to customer care and said there was no update on this issue, they said i will esclate they will get back to you in 2 hours time. On tuesday (19-April) I called to customer care and raise new ticket to atten my AC fault RNA110419079284. but no responce.
On wednessday (20-April) call customer care for 5 times and talk and explain the same seniorio again and again to each one, once i ask for the update they will disconect the call. atlast i got number of the service agency by fluke which i search of old numbers in my mobile.
When i call to the service agency head Mr, Manivannan (9941008073) he updated will pickup today. I have said why it is not done till now, he started saying some silly reasons, that this is season so lot of calls. I said ok pickup up the unit on wednesday (20-April) and refix it on friday (22-April).
But he didnt pickup the unit.
i called today 21-April but no update till now my unit is not handled by LG service center. Feeling really worst of LG service. Dont know where to esclate and how to expose my feelings and pain to this world.
the agency and LG should get punished for this activity. Need suggestions and the way to approach the LG india team. Please contact me in [email protected]
thanks & Regards
kanagasabai. K
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