This is regarding my complaint for the servicing of my LG 380 Liters refrigerator. It has stopped cooling. On 10.05. I made a complaint to LG customer care (No. 1800 180 9999) and was given the request no. as RNA 110510015226 and was told that within 2 hrs. service engineer would phone me and within 24 hrs. the complaint will be attended.
On 11.05. one Mr. Manish (contact no. 8860611010) visited my residence and noted the fault and assured me that the concerned service engineer will visit me the next day. Nobody from the service centre contacted me the next day. In the meantime, I made several calls to LG customer care only to be told that the reminder to my above complaint has been forwarded to the concerned department.
On 13.05. one Mr. Vivek (contact no. 9990084077) informs me in the afternoon that he will be visiting my place by 5 o’clock in the evening, but he did not. At 9.30 in the night he calls me up to visit my place to which I objected and requested him to visit sometime in day time.
Despite my calling him a number of times the next day and requesting him to visit in the day time he calls me up at 7 o’clock in the evening and turns up at 8o’clock in the night.
My refrigerator is placed in the kitchen and after 8 o’clock in the evening normally it is time for dinner and other household chores. It seems that this person is insensitive and is bent upon having with his ways and whims.
Since then, innumerable times Mr. Manish Gupta has been promising that the service engg would be at my place ‘Within 2 hours’ but it seems as if his ‘2 hours’ never complete.
Yesterday, 15.05. Mr. Atul Wadhwa assured me that my complaint would be resolved the next morning on priority basis.
Today i.e. 16.05. Mr. Manish Gupta called me in the morning around 10.30 am and assured me that the service engg. would come in ‘2 hours’. But it has been more than 3 hours but no one has turned up.
Sir, for past one week the whole day I am shunning my work waiting 4 the service engg. who doesn’t turn up and being deprived of the cold water in this scorching heat. My work is suffering and I feel frustrated to think that Mr. Manish Gupta and Mr. Atul Wadhwa are lying and playing jokes with me.
It seems that the officers at the service deptt. are unresponsive and callous to numerous phone calls and messages. What is use of making tall promises mentioned in the beginning of this complaint?
Sir, having left with no option, I am putting this mail to you in sincere hope that my complaint would be resolved.
I thought LG Care ‘after service’ was very prompt and efficient. So please live up to the expectations of thousands of customers like me.
Hoping for a prompt and positive action,
one of the agonized customers
Thanking you,
RAJESH KUMAR
[email protected]
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