Dear complaint forum,
I purchased an LG refrigerator in 26-05 from Subham Electronics Jorhat and on 11th May I had some problem in it. The defect was in plain language - the fridge does not turn cold but the power was working. I lodged a complaintt in the service centre on 14-05, through telephone and the number is 03732309047 and the person operating the call bluntly replied that due to disturbance in electric power and load shedding they already have many complainants pending service and hence could not give me any probable day when they can turn up to examine my fridge but noted down my complaint my landmark and phone details. I patiently waited for a reply but I did not receive a single phone call from the service centre. I repeatedly called on every alternate day to know if my turn has come but their replies were as blunt as their service. I did not receive a single call. In between a person came and after examination said that the gas has to be refilled. I called the Manager/ in charge and narrated my problem and their poor response and he assured me to turn up on 19-05 but in vain. I re- called him on 21-05 and again requested him to do the necessary and on that day a person came refilled the gas and mend the fridge and I paid Rs 863/- for the gas and other charges. But again after two days the problem persisted and I again called the service centre on 29-05 and they said that to-day ie 30-05 a person will attend me but no one turned up. I called the service centre at 10.30 am and till then the operator could not give me any details if anyone would attend me or not. I then called up the Manager/ In charge and sentised him about the whole matter in harsh voice and then he replied that the person who was supposed to attend me met with an accident and again asked me to wait till tommorrow.
My dissatisfaction with the service centre here in Jorhat is that the persons are inefficient and does not know how to deal with consumers like us. My complaint is I never received any phone call to follow up with my complaint and also received no feed back calls which is very displeasing for a brand like LG Electronics. I have an LCD Tv and also a Washing Machine all LG but now i do not intent to buy more of your produts due to your poor service. But being a consumer this is my humble request to take note of my problem and also take immediate action against the team in Jorhat service centre.
Thanking you,
Mrs. Leena Doley,
Tarajan, Jorhat.
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