Lg electronics india
TV Repai

Hi,

Complaint Number C1092314061

Customer Name HK Suri

I am (daughter of Mr HK Suri) writing this email with lot of frustration after recieving a poor customer experience from your service centers.

I called your call center on ph#39010909 and 18001809999 on 23rd Sep and logged a complaint regarding my television not working properly. The representative who answered the phone promoised that I will be recieving a call within 2 hours from the engineer and he will be visiting my place in 24 hours. I waited however nobody called and visited and placed. I called called back on 24th Sep around 2 pm and spoke to a different representative to express my dissatisfaction. The rep promised me the same thing and I waited for another 24 hours however no phone call and no visit from your engineer. I called back today (25 Sep) to follow up on my complaint and I still get to hear the same story. Today i requested to speak to a manager and the rep disconnected on me and called back again and Spoke to Dominic (Supervisor) but he was no no help as well. Your representatives gave me a runaround giving me different phone numbers to reach. They gave me 011-46759600 to speak to the service center directly where nobody answers the phone. And your other rep gave me the number for Mr. Sunil Raina (9811354749), who said that I have to speak to Customer Services and he cant help me as well.

Its been an extremely dissapointing experience with you guys. Your product has given us less pain than your representatives and their fake promises. I can go out in the market and get my TV repaired however its the brand name with whom I wanted to stick with.

I feel its the responsibility of LG to take care of its customers even after the product is sold to them.

I have spent lot of money on phone calls and lot of my energy talking to your people who dont even understand the customer's situation and read the same script given to all of them. I would like LG to fix my TV and reimburse me for all the pain I have gone through.

Your help will be appreciated.

Payal Suri