Dear Sir,
This is with regard to my complain for LG Microwave. I have been struggling with my LG Microwave and have contacted to their customer care centre 3-4 times. The complain no. is RNA1201200. The convection mode is not working so i called the LG people from Noida office. they visited and said that this need to be fixed at the workshop and the van will come to pick it up. After a week when i again contacted to the customer care office the person called me back saying that this model has been disconitnued and hence LG cannot provide any repair.
My question is to the company that if this is the case that if LG is not able to provide any sales support and repair after 5 yrs of buying a product then they should inform this before sales. From this policy what does LG wants to say- that ppl should spend and expect the life only for 5 yrs and then throw it away and buy a new one. Doing this they are keeping the customers in dark and cheating the Indian public. For me its a lesson learnt and would not buy any LG product now onwards. B'coz we don't spend money to use it only for 5 yrs. After sales and repair is what every one needs.
I am tired of complaining to LG but its falling on their deaf ears. So, as a hope i am writing it to you. Buying a new Microwave is not a issue for me but i want talk to LG ppl regarding this policy. For me its not a fair trade practice.
Regards,
Tripti
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