Dear Sir,
I purchased one LG Microwave Oven Model No. LG MWO MC-8087ABR, product serial No. 104EMPG011672 from Reliance digital Retail Limited, S-218, Ambiance Mall Gurgaon-122002 vide order No. 20990056176565 dated 29 Jun.
At the time of purchased it was promised that service engineer will be at your door step with 24 Hrs for demonstration and installation and it was assured by sale person, sales manager and person at billing department and said that this service is available all over India. My address was noted down in record book saying that to provide services it is required and it was amazing to see that all persons at store are behind me and assuring the entire thing what they can assured.
After 24 Hrs I have started calling to know what happened to service engineer, every time I called they asked my name, address, telephone phone No. items purchased and order No. of item purchased, and transfer the call from one desk to other. After three days one self style Manager said you go any where, where you can and do what you can do. You do not we are at Reliance Digital and you know the owner of the Reliance Mr. Ambani The GOD of India. So you call or don’t call we will not send service engineer.
In bill they mentioned Panasonic MWO Kit (490238972) where as when we open the packing it was Onida Kit with half items. Items No. MWO-D (600500094) in bill was not in the packing.
I want the following Thing from Reliance Digital retail Limited and LG India:-
a) Why the person involved in selling product to sack from their duty and charged fraud case.
b) I should get personnel damage charged by the person who was on phone line.
c) I should get phone charges with penalties.
d) From 29 July to till the date service engineer report at my home I should get my salary on daily basis.
e) From 29 July to till the date service engineer report at my home I should get the interest of the cost prise to be given at 2% monthly basis.
f) Why a fraud case can not be lodge against Reliance digital limited for making false bill.
Umed Singh
Flat – 11, Tower – I
THD Pvt. Ltd. Bhiwadi
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