I purchased a LG Microwave Oven Model No MC-7687-AB, from a shop of Gondia on 22.08.10. From Shop keeper I was told that to install and user demo I have to contact to the Customer Care centre and they will send representative. Accordingly I contacted LG Customer sevice Toll-free no and they told me that within 48hrs I will got a call and within 72hrs my case will be attended. They also gave me the complaint noC1082206333. After 48hrs without any call from anybody i found the mobile no of LG Nagpur 9923409212. I called that person 2times and he gave me a mobile no of somebody, then I called that no and he gave me mobile no of LG service engineer. I called that person he told me he can probably attend my case on 29/08/10. I purchased the item and for last 4days this item left without any use.
I have a question that if they can not attain the customers problem then why they would tell us that within 72hrs they will solve our problem.
Now a days if any company taking 7days to attain customers problem then I am very sorry to say that LG has the poor Customer Service.
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