COMPLAINT NUMBER C 1072426431 DTD 24/07/10.
I AM GIVING BELOW THE DETAILS SEQUENCE WISE FROM THE DAY OF THE COMPLAINT LODGED... ALTHOUGH I DO NOT WISH TO BOTHER YOU WITH THE NITTY GRITTIES AND ATTITUDE OF THE PERSONS I TALKED TO ON LINE.
*MY COMPLAINT WAS LODGED AS PER DETAILS GIVEN ABOVE AND I WAS ASSURED OF A SOLUTION WITHIN 24 HOURS!
*THE SERVICE PERSON REACTED AFTER 48 HRS AND HONOURED ME WITH HIS VISIT ON MONDAY26TH JULY.
*AFTER A CHECKOUT HIS VERDICT WAS THAT THE PCB IS BLOWN OUT AND WOULD HAVE TO BE REPLACED AT THE COST OF RS.1060 PLUS RS.440/- AS VISITING CHARGES;AS I HAD BOUGHT THE UNIT ON 30TH MAY... JUST TWO MONTHS ABOVE THE WARRANTY PERIOD... I PROMPTLY AGREED TO THE CHARGES AND REQUESTED FOR A SPEEDY RECTIFICATION.DUE TO THE GREAT INCONVINIENCE... SEEING THE WEATHER AND STORAGE PROBLEM OF PERISHABLE PRODUCTS
*IT WAS CONFIRMED THAT AS THEY DO NOT HAVE TEH PCB IN STOCK [AT LUCKNOW... A COMPANIES SERVICE CENTRE SAYING SO IS MOST SURPRISING;WE TALKING ABOUT A B-METRO] NOT SOME LOCATION IN AREMOTE VILLAGE] THEY SHALL BE PROCURING THE SAME FROM NOIDA AND EITHER BY TUESDAY EVENING [27TH] OR LATEST WEDNESDAY MORNING [28TH] THE ISSUE SHALL BE RESOLVED.
*TILL 1800HRS WEDNESDAY THERE WAS NO FEEDBACK OR ANY VISIT FROM YOUR LOCAL OFFICE OR SERVICE CENTRE.
*I THEN TOOK UP TEH MATTER WITH MR ASHISH [INTRODEUCED AS CUSTOMER CARE MANAGER]...AFTER HOW MUCH TIME OR ARGUMENTS I COULD GET IN TOUCH WITH HIM IS A ISSUE, I WISH NOT TO BOTHER YOU... BUT SURELY IN SUCH TIME AND LINE HOLDS I COULD HAVE MANAGED AN APPOINTMENT WITH THE PM.
*MR ASHISH CONFIRMED TOOK ME ON CONFERENCE WITH THE SERVICE PERSON [SOME MR VIRENDRA] AT LUCKNOW;TEH ATTITUDE I WISH TO HIGHLIGHT... AFTER 96 HRS NO REVERT FROM LG AND AFTER SO MUCH TROUBLE THE SERVICE PERSON AT LUCKNOW SAYS THAT THEY HAVE LOCATED THE PCB AT LUCKNOW BRANCH AND HE HAD THE AUDACITY TO ASK FOR 48HRS MORE TO PROCURE THE PCB FROM HIS BRANCH AND REACH IT TO MY RESIDENCE;THE TOTAL DISTANCE EVEN IT WAS PICKED UP FROM HIS BR. OFICE TO MY RESIDENCE WAS NOT MORE THAN 12 KMS AND HE ASKED FOR 48 HRS!!!
*AFTER MUCH DISCUSSIONS... MORE THAN 96 HRS HAVE PASSED FROM TEH INITIAL ASSURANCE OF 24 HRS]...AND THE INTERVENTION OF MR.ASHISH... IT WAS AGREED THAT THEY WOULD ENSURE NEXT DAY A SOLUTION / RECTIFICATION... HOW WAS 48 HRS REDUCED TO LESS THAN 15 HRS IS WHAT YOU HAVE TO SEE... AND SECONDLY IF THE PART WAS IN LUCKNOW WHY DID THEY HAVE TO WAIT FOR MY CALL ON WEDNESDAY TO ACTION TEH COMPLAINT.
*ON THURSDAY [29TH JULY]...THE SERVICE ENGINEER MR.SANTOSH SINGH FINALLY ARRIVES WITH TEH NEW PCB... HE PROMPTLY REPLACES THE OLD ONE AND SWITCHES ON TEH REFRIGERATOR... POOFFFFF... TEH PROBLEM STILL EXISTS!!! AFTER THAT TEH COMPLETE REFRIGERATOR WAS DISSECTED... ALL CONNECTORS DISCONNECTED AND SO ON... TEH PROBLEM... AS IT WAS... LASTLY AFTER 3 HOURS AND VARIOUS TRIALS AND ERRORS HE DEDUCED THAT WHEN HE WAS CONNECTING THE BIG CONNECTOR THE MCB WAS DROPPING... CONCLUDING THAT THERE WAS A IN SIDE SHORTING... HE CLOSED HIS BAGS A WITH THE ASSURANCE THAT NEXT DAY MORNING HE WOULD COME AGAIN .. WHY I DO NOT KNOW???
* NEXT DAY [30TH JULY] AFTER REPEATED CALLS AND REQUESTS A NEW TEAM COMPRISING OF ONE MR.GUPTA AND ANOTHETR PERSON LANDED AT 1600HRS [6 HRS BEYOND SCHEDULE... WHY IS TEH ASSURANCE OF 24HRS IS GIVEN IN TEH FIRST PLACE I AM SIMPLY AT A LOSS TO UNDERSTAND]...ANOTHER 2 - 2.30 HRS REPEATING TEH SAME PROCESS WHAT WAS DONE PREVIOUS DAY... WASTING MY TIME AND THEIRS... STILL NO SOLUTION;
*AGAIN I TAKE THE HELP OF MR ASHISH... ASKING HIM TO GET ME TO A PERSON WHO CAN ASSURE ME OF A RECTIFCATION OR REPLACEMENT...[TILL NOW I HAD ALWAYS PRESUMED LG AS ARESPONSIBLE AND PRODUCT WORTHY COMPANY... BUT IF SUCH EXPENSIVE GADGET GETS SCREWED UP IN A YEARS TIME... AND IS STANDING AS A JUNK PIECE FOR TEH LAST 8 DAYS... IT DOES GIVE ME SECOND THOUGHTS]...BUT HE COULD NOT PROVIDE SO [SURPRISINGLY]...BUT I DID RECEIVE A CALL AT 1930 HRS FROM MR.GUPTA OF LUCKNOW OFFICE THAT THEY WOULD HAVE TO TAKE THE UNIT TO THEIR OFFICE... IT SEEMS THAY HAVE SOME SPECIAL ELECTRIC POINTS WHCH WE DID NOT HAVE AT HOME OR YOUR SERVICE PEOPLE COULD NOT POINT OUT DESPITE 2 VISITS AND 7 HOURS OF WORKING??? OR LG OFFICE HAS A SPECIAL SUPPLY UNIT... ALL VERIOUS POINTS ON WHICH TEH TRIAL AND ERRORS WERE DONE AT MY RESIDENCE SEEM OBSOLETE IF TEH PROCESS CAN ONLY BE DONE AT THE LG OFFICE.
I MADE A REQUEST TO TEH GENTLEMAN ON LINE THAT I NEED A CONFIRMED SOLUTION... EITHER RECTIFICATION OR REPLACEMENT BY TODAY EVENING AS I HAVE CROSSED ALL LIMITS OF PATIENCE...
*TODAY 31ST... 1240HRS... I AM STILL WAITING FOR SOME ONE FROM LG TO GET INTO ACTION!!!
I JUST WISH TO SAY I AM SIMPLY AT MY WITS END... NOW... AND MY PATIENCE HAS WORN THIN [IN FACT ITS ON BREAKING POINT]...I HAVE BEEN AN ARDENT LOYALIST OF LG TILL NOW AND AM USING ITS AC'S, MOBILE... MICRO... NOT ONLY THAT... I HAVE RECCOMEMDED TO ALL I MEET FOR A LG PRODUCT... HAVING ACQUAINTANCES AT VERY SENIOR POSITION IN TEH UP GOVT. ANY AC REQUIREMENT I RECCOMENDED LG AND ALSO DID PROCURE QUITE A FEW ACS FROM VARIOUS DEALERS... BUT NOW HAVING SPENT NAERLY 40000/- FOR A FRIDGE [LAST YEAR] I WAS SHORTLY GOING IN FOR TEH 42 INCHES PLASMA ALONGWITH TEH BLUE RAY HOME THEATRE... I AM NOW HAVING SECOND THOUGHTS... BECAUSE I HAVE A PIECE OF JUNK WITH NO RESPONSIBLE COMMUNICATION FOR THE LAST EIGHT DAYS FROM A COMPANY WHO SWEETLY JINGLES "LIFE'S GOOD"
I HOPE THE ABOVE DETAILS WILL PROMPT SOME ACTION [ONLY A REPLACEMENT WOULD BE SATISFACTORY, AFTER SO MUCH SURGERY HAS BEEN DONE TO THE PRESENT UNIT]...FROM YOUR END... AND HOPEFULLY MY CONFIDENCE IN THE LG NAME SHALL BE MAINTAINED.
AN EARLY REVRT AND ACTION SHALL BE MOST APPRECIABLE.
THANKING YOU.
SINCERELY YOURS.
SANDEEP MISHRA.
4/99, VISHESH KHAND,
GOMTI NAGAR,
LUCKNOW. - UTTAR PRADESH.
CELL;09559965766
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