I had launched a complaint against my LG TROMM fully automatic washing machine as there was a leakage problem from underneath the machine (21.06.2010). My complaint no. was C1062115140. A Technician came and just looked at the machine and said the GASKET (rubber washer) has to be changed. He said if there is a stock he would replace it in 3 days time or wait for the stock to come to their sercice center. Meanwhile, there was an sms in my mobile that they have closed the complaint!!! (do not know the reason!!!)(11.07.2010). Again I contacted the service center and they told the gasket is chargeable. I told them, I am an AMC holder for 2 years together. They in turn said only electrical parts come under AMC. Well I said ok and asked them to come and fit it. They kept quiet and never turned up. I was forced to launch a complaint once again and they gave me a complaint no. C1071200621 (12.07.2010) at8.54am. There was a sudden sms saying that my complaint no is C1071204831 (12.07.2010) at 10.53am.
Suddenly one man telephoned and said our gasket has come from the company and he would like to fit and said I need to pay for it. But we were outside the city and told him that this can be done only after we come back.
After we came back, I phoned the service center and asked to come to fit and I would pay the amount. Till now nobody has turned to attend our complaint.
Finally I have to say only this that, we foolish people are made to make AMC for certain number of years just for fun. A complaint from 21st june till today has not been attended. Why should such companies give promises to public? The concerned people who are so very irresponsible should be thrown out of the work.
I am very disgusted to tell the people concerned that no company should do this to the public. One added up thing is that I am an AMC holder consistantly since 2005 (year machine was purchased).
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