Sir,
My name is Arun (from Ernakulam, Kerala) (9645162265)
I had bought a LG front loading model (TROMM) 3 years back for around 26000/-. Now the problem with the washing machine is it does not stop running.
For example, if I set the time as 30 minutes, the count down timer will come down till 5 or 6 minutes left and then go back to 12 or 15 minutes.
This will repeat again when the time left reaches 5 or 6 minutes. This means the washing machine will keep on running. I had waited for even 4 to 5 hours for the machine to stop running. But the machine will keep on running and finally I have to turn off the power and take the clothes out.
My understanding is, the issue with the machine is some error in the program. There is no mechanical issues with the machine.
I called up the customer care and logged the complaint. The service guy came home and checked the machine and told that the issue is with the PCB. He told that there is no repair for the PCB and hence the PCB have to be replaced for a price of around 4500/-.
My expectation was that the service guy will re program the machine and the issue will be fixed. It was a surprise for me to know that the solution that the LG service center provide for a program error is to replace the PCB.
Its pathetic that after spending 26000 for a washing machine, I need to spend another 4500 with in 3 years for a minor program error.
I would like to bring into the notice of the authorities and people about the poor quality of the PCB in LG washing machine
and how much the customers are being cheated after spending their money on products like this.
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