Dear sir/madam.
This is with regard to the purchase of micromax mobile (H-360) in chennai in the month of feb. I had frequent network disconnectivity problem and had given to service at V connect solutions chennai.(29/05- Customer jobcard no:284415). I was told that i will be called once the mobile is ready, but never called me even once. furthermore i had to follow up with them for the readiness, Finally they told me that the spare parts are not available i need to wait till monday. Till tuesday i did not receive any response and i had to call them up again. they ordered me to come with the system cable, i refused them as i am staying 50kms away from the city. when i went to their shop (after 20days) i was shocked to see the mobile not being repaired and returned back to me (now the mobile is not even switching on) stating that i did not give the cable. It was really humiliating the way they treated me. I strongly feel that some of the micromax original parts are replaced with duplicate parts in my mobile. the reason being my mobile harware was not good (network connectivity, 3MP camera does not even have mimimum clarity, sound clarity is absurd, loud speaker did not function properly, wrong world timings shown. This is my last experiance i shared with you, i had even more frustrating experiance with Deprosys 'Technologies before going to V-connect. (I donot want to explain here).
Kindly ask your best customer support executive to call me as i feel totally frustrated and humiliated. I never had such an experiance with any of my product i had purchased so far. Also please dont tell me to go to V-connect solutions once more.
Looking forward for your co-operation.
Regards
Srinivasan K.R.
9003156788
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