We placed an order on Naaptol website (Order Ref : 3197766) for HTC-G1 3G Android Mobile for Rs.7298/- (cash on Delivery). The order was acknowledged by Naaptol vide E-mail on 14.01.2012. Subsequently we recd a handset parcel by Blue Dart Courier on 18.01.2012 (we paid cash Rs.7300) in the evening with following defects:
01. The piece received seems to be very old & is not looking fresh.
02. We are unable to hear the opposite party while speaking to them & we have to put the speaker ON while while conversing.
03. The catalogue inside the box shows 2GB memory card enclosed in the packing - but we did not receive the same in the box.
04. While ordering on the net, it was mentioned that the piece will have manufacturer's 12 months warranty - but no warranty catd was received along with it.
05. HTC brand logo is not there anywhere on the handset.
We informed the Naaptol Customer care immediately on 19.01.2012 through E-mail. They acknowledged the receipt of our E-mail & informed us to talk to their vendor, & sent them an E-mail with a copy to us. But the aid vendor is not doing the needful Although we received an E-mail from them that they are arranging the reverse pick-up through their courier but almost One month has gone but they are not doing the same & instead just passing the time. We are sending regular e-mails for the last one month but there is no result
the Hand set was supplied through the following Supplier:
ALPHA Radio Hyderabad,
ALPHA RADIOS.
1900 Chandni Chowk
Thus we feel cheated by the Naaptol & are redressing our problem through your website seeking refund of our money without further delay
Thanks & Best regards,
Narendra Ranka - (M) 9849517627
4-2-257/3, Mahankali Street, secunderabd - 500003; Hyderabad (Andhra Pradesh)
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