I bought a Nokia 5233 mobile from Studio Cell, #7, Venkatanarayana Road, T. Nagar, Chennai- 600 017. Ph: 2433 0201, TIN: 33231581744 on 30th January. He charged me Rs. 7884 315 (4% VAT) = Rs. 8200.
On inquiring further at a NOKIA priority dealer shop (later, where I went to buy a memory card) I got to know that they are selling the same mobile (and it is the same throughout all the priority dealers) for Rs. 7400 inclusive of VAT. Obviously shocked at this, I went back to Studio cell to demand an explanation. He never put a reasonable argument and in the end, after a lot of heated debate, he agreed to pay me Rs. 350. I asked him to pay Rs. 800 or take his product back. He refused to give me an explanation (which obviously I am entitled to) and threatened me saying that " you can go anywhere and complain, you can call me a robber but I won't refund your money". During this whole time he never gave me a good reason why he's charging me Rs. 800 more than the current prevailing market price (which is obviously wrong) and refused to reason and listen. I even said I will get you an invoice from a Nokia Priority dealer but he said you can do what you want but I won't refund. Even his staff agreed that the charging was wrong but he shouted at them too.
I don't see how such brazen violation of rules and trust should be tolerated. First duping the customer of money and then not even listening, forget reasoning, to him/her is something which should be punished. I have all the documents and the market price in Nokia priority dealers is something that is easily verifiable. I request action against this shop and it's owner who's cheating people and doing it openly.
0 comments