Dear Sir,
This is to inform you that I had a problem in my cell phone Nokia 5310 for which I visited its service center in Salt lake sector - V, Eternity building, DN - 1 on 13th July. I showed them my cell phone and they without checking it and just by asking me a few questions told me that its LCD is damaged for which i will have to bear a cost of Rs. 1850 and that its warranty is over and I can extend it by spending Rs. 565 after which i will not have to pay for the LCD. I was ready to give them my cell phone but they told me that the LCD of 5310 is out of stock and to come next week by giving them a call. I asked them to extend my warranty but they were not ready to extend it and told me that I can extend it the next time I come to get it repaired. So I gave them a call before going there on 15th July asking them whether they have received the stock of LCD of Nokia 5310 and they told me that they have the LCD of Nokia 5310 and that I can come there. When I went there they told me that its LCD is out of stock and that I must have made a mistake in telling them the number without arguing much I asked them that when could I come again then they told me to come on Thursday. When I went there on Thursday 22nd July they told me that the last date of extension of warranty was 16th July and so it could not be extended now and will have to pay Rs. 1850 in order to get it repaired. Feeling cheated I left from there without giving them my cell phone and gave it to the other Nokia center. They after checking it told me that its LCD is not damaged and that its ICU i.e its mother board is damaged because of the water seeping inside the cell phone.
Thereby, I request you to kindly look into this matter and take some strict action in this case to stop such kind of activities going in these kind of service centers who are sitting there in order to fill there pockets and fooling common people rather than helping us. Looking forward to get a reply from you as soon as possible.
Thanking You
Yours Faithfully
Ekta Agarwal
FD - 400, Salt Lake City
Kolkata - 700106
E-mail Id - [email protected]
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