Sir,
I had brought Nokia E63 handset on 12-11-09 form Besusarai, Bihar at Bihar Comercial, the Nokia dealer. It costs me Rs 11, 150/- inc. Vat. Sir only on the 4th day of purchase I got my camera flash not working. When I informed the Nokia Dealer, they told me that it is just a software problem and it will hardlt take 15mins to cure your mobile at Nokia Care. When I went there They donot repair my mobile, simply updated the firmware and suggested me to deposite your handset again after 1-2 months as it needs to go to nokia head office. I donot forced them to receive my handset. I was engaged in several exams so I cant useto deposite my handset for 5 months as it was my only one handset and during this time my phone became the worst it started hanging regularly I cant even make a call some time then I went Patna and deposited my handset at Rooprang Nokia Care, at Dak Bunglow Chauraha on 10-4. They take about 25 days to return me my handset. The camera flash was O.K but mobile was still slow and hanging. when I told about this to the staff there and they adviced me to deposite my hanset again. I got angry and cut my sighnature that they take on the job sheet paper. After that I called nokia care and told this to them but they again told me to deposite it again. It is just a matter of simple sence what you do with my phone as I have mentioned about the hanging problem as a mojar problem. When I told them that I am going to customer forum. They lough and said go go..plz go. No one can do any thing.
Plz reply me sir with a suitabe suggestion. Plz sir. I am felling helpless. NOKIA has cheated me sir. This is a fake campany. Just looting our countrymen. Sir plz help me, plz!!!
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