My Complaint details are self explanatory with the following copy of the same written to NOKIA officials and they even don't bother to reply for the same.
My suggestion is not to buy NOKIA N8 for the very simple and critical reason that after byuing the premium handsets like N8, Nokia let their customers to run door to doors and there would be no replies and they just work as they are working from past so many years means they don't want to excalate the issues and get the problems resolved fast.
REMINDER 2
Can you people take any step towards your customer. I am Still waiting for thre reply.
With Regards
Nitin Pawar
& On Sat, 11/13/10, nitin pawar wrote:
From: nitin pawar
Subject: Fw: Nokia N8 COMPLAINT!!!
To: [email protected]
Cc: [email protected]
Date: Saturday, November 13, 10:50 AM
REMINDER 1
I still not get any reply. Plz reply on this.
With Regards
Nitin Pawar
& On Fri, 11/12/10, nitin pawar wrote:
From: nitin pawar
Subject: Fw: Nokia N8 COMPLAINT!!!
To: [email protected]
Date: Friday, November 12, 10:49 AM
Dear Ms Parul,
Plz check the complaint mentioned in the trailing mail and take appropriate action.
With Regards
Nitin Pawar
& On Fri, 11/12/10, nitin pawar wrote:
From: nitin pawar
Subject: Nokia N8 COMPLAINT!!!
To: [email protected]
Date: Friday, November 12, 10:40 AM
Dear Mr. Vineet,
This is regarding the "NOKIA" new Cell Phone "N8"
I had got a new NOKIA-N8 on 04.11.2010. It has been bought from:
Joshi Sons
232, IInd Floor, The Great India Place, Sec-38A, Noida (981190047)
Bill Date: 29.10.10
Bill No: 6946
on Saturday (06.11.10) evening my phone got stuck up means got dead. It was neither get switched on not get charged.
On Monday (08.11.10), I have shown my hand set in Nokia Care Centre, Okhla Phase-2. They said that it's software got corrupted and need to reload the same. The engineer over there gave me the reason that I might have used bluetooth and due to certain virus it has got corrupted.
He reloaded the software and fixed my problem and 12:00 noon. But same day in the evening at around 4:00 PM my phone again got the same problem, this time I havn't used the bluetooth for data exchange, have just made 10-12 calls from the same.
I again shown it to NOKIA Care Centre, Okhla Phase-II they said it has to send to the head office to get repaired.
same day I took my phone to Nokia Care Centre, Noida sector-2, they again said the same thing to me. Also they admitted that they have not the required part in stock to get the problem fixed. They send the hand set to your head office.
My concern is that I am using Nokia products from last 12 years, not only me my whole family is using the same. I trust on the reliability and sustainability of Nokia products thats why made my mind to get a premium phone like N8.
But from the day I bought the same I am not able to run it properly even for at least 5 hrs.
I am running here and there to get it fixed. Now the hand set is with you at your head office. I am requesting you to please arrange to send the same after repairing by saturday this week (13.11.2010) or please take the alternative action either refund my money or replace it with a new NOKIA N8.
It's more than a week that I am not able to use my phone which is worth around 24000/-
Phone submission date to NOKIA Care Centre, Noida Sector2: 09.11.2010
Job Sheet Number: 153433527/101109/119
IMEI Number: 352684043750459
I would like to listen on the same and be replied to this ASAP.
With Regards
Nitin Pawa
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