Date: 18.10.2011
Sir
My son Mr Sukesh is your customer and he has purchased a set ie C5-03 touch screen (EMI 357425045465711) from Sandesh communications Gulbarga on 7th June.
Since the set was having problem reg speaker we gave the same to your service centre at Gulbarga and they repaired the same and gave it back
Now we are having one more problem. The set is getting auto switch off. Because of this we gave it to the service centre (manual job sheet no 310) for getting a new set and the service centre people assured us orally that it will be sent to Delhi. This one happened on Sept 2.
Yesterday (sep 19) I went to the Nokia care service centre (ie SLV enterprises) in Gulbarga, Karnataka. Then they gave an old set to me. After a few minutes they called my mobile number (ie 94484 70167) and told that by error they have given the old set. Then the manager came to my office (Prajavani Kannada Daily) and handed over the real set to me. But I was surprised to see that the touch screen panel was very slow.
The attitude of service centre is very much hurting me and the mobile is still problematic.
The haunting questions are
1. Why the service centre has not sent the set to Delhi?
2. How the touch screen became slow? Is there a chance to change the touch screen panel and replace the same with old one?
3. When I contacted about this complaint to Bangalore the centre people were not ready to give the number of Centre head. Why Nokia is careless about their customers?
This type of attitude is hurting me. I am expecting your reply immediately
Yours
B V Suresha
Bureau Chief, Prajavani Kannada daily
Gulbarga
email: [email protected]
Mobile: 91 94484 70167
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