I purchased a cellular phone of make Nokia Model No.5130C, IMEI No.353223030813084 and the set was within the warranty period, when in April the set got problem with related to battery as on charge the display/screen shows charging but without storage of backup and battery get low within a hour due to some technical occured in the hand set.
The set was deposited on 21/04 to the authorized Nokia Care Centre, namely Star Communication, 488/15, near Nanak Gurudwara, Dilshad Garden, Delhi-95, for service to remove the defect arose during MLW period as per the terms and condition of the Nokia. The proprietor of the Centre is one Sh. Javed Alam, who assured me that the defect or fault in my handset is minor and the same could be removed within a week. I put my signature on a service job sheet dated 21/04, where in the defect relating to the cell is specifically mentioned that the set shows charging without storage and data cannot be saved. However, when I visited the said Nokia Care Centre, the set was not repaired and the official of the centre requested one week more to remove the fault and defect as per my satisfaction. But when in the second week of may I visited to collect my cell phone, the proprietor Sh. Javel Alam and his officials instead of providing good service and mannered behavior, made bald and false allegation of tempring of the cell phone on me and when i resisted to their behavior and conduct, they refused to repair the set by saying that warranty period has expired. However, when i produce the warranty card and bill, the said N C C asked for money by saying that they had replaced certain parts of my cell and the cost of that part is not covered in MLW but when I asked for the bill and replaced part, they refused to handover the same. Thereafter I made a complaint to the company against the Act and conduct of the said Centre, and on my complaint the proprietor of the Centre Sh. Javed Alam, called me in the last week of may to collect the Cell Phone as it got repaired and the fault reported has been removed. When I went to the said Centre to collect my Cell Phone I got shocked and surprised to see that the Mother Board of my Cell Phone which was in good working condition, got changed by the Centre without my instructions and even without any intimation to me to that effect. As per the rules and condition of the company, the N C C is not authorized to change the basic mechanism or part like the Mother Board as in case of any defect, the same should be sent to the company itself for its replacement with another Mother Board as it bearing the identity of the set vide IMEI No. But the above said Centre itself changed the basic ingredients of my Cell Phone (duplicate Mother Board) without any authority of the company and hence tempered the hand set by causing mechanical defect, in my original hand set. Due to the act and conduct of the said Centre I suffered lot of harassment pain and tension as I have purchased the hand set with hard earn money and I am not in a position to purchase another Cell due to my economic condition. I have been suffering lot as I have not Cell except the one deposited to the N C C since 21/04, which now got tempered with by the said Centre and requested the Centre to provide me the new Cell Phone or the Cost of my Cell Phone tempered by the officials and proprietor of said centre, but till date I have not received any response from the proprietor of the said N C C, therefore, I have left with no option to approach to this Hon'ble forum to redress my grievances against the N C C and the Nokia Company.
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