Dear Sir / Madam,
I Purchase Nokia C-7 Mobile Handset on 22nd March, due to hardware problem in handset i visited 3rd day of purchase to outlet and they sent me to Nokia Care to update Software but still same problem happened. Then again on 6th day i visited your outlet for solution after a long discussion with store manager and i requested him to exchnage with new one & tey even tested my mobile what problems i said was correct or worng but excatly right . anyhow after discussing with their boss they finally exchanged with new one at 1:20pm on 28th March. I am very regarding this but what happened here is they showed me one mobile and packed another mobile in the time when i am lokking to other products to buy for difference amount. I asked to sales person also its opend pack (why i asked is i purchased nearly 10 mobiles all higher handsets only from the same sales person he will open the seal in that way i usually seen previously its completely different) but he simply said no sir i opened when u went other side, so i trusted him and they packed it. I took it. Today moring i opened it surprised to see messages dated 28/10 in inbox / outbox / drafts & even internet browsing history plus downloads. Next moment i called to sales person and asked regarding this at first he adidn't aggreed but later he said that its opened pack only sir its a display piece & arguing that he informed me regarding that. so i need solution for this what happened in your store. It's also a very old piece (Oct) full or scratches on screen guard i haven't observed in store due to over lighting in store.
So, please do the needful and resolve it. I need new one. orelse i will go to consumer forum. I want the reason from the sales person why he did like this to me. did i took mobile freely or what is he thinking.
BILL INVOICE NO ;- S04404 R001 / 28TH MARCH
CONTACT NO :- 8008477957
EMAIL ID:- [email protected]
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