Nokia Handset X60
Theft of Mobile Set

To,

The Manager-Consumer Forum,

Dear Sir,

Subject: Theft of Handset and Nokia Customer care people not locking the handset.

As somebody had stolen my nokia handset X-60, my service provider has locked the sim and for locking the handset, i was advised to call Nokia customer care but after calling there they are not ready to lock the handset as they were telling that as per the guidelines they cann't do this.

Sir pls suggest, as if there is any process to lock the handst or not as it was 2 months old and i purchased with a valid bill. Pls suggest.

Regards,

Kr Rajiv