I have purchased One Set of Nokia E63 Handset on 28.05.2010. The said mobile handset had following defects:
1. Battery Charger is not working.
2. E63 mobile is getting hanged on certain occasion.
3. Main Menu is not displaying on certain occasion even on pressing Main menu button.
On 29.05.2010 around 10:00 am in the morning I have approached the seller with these defects in my handsets. The seller agreed that E63 mobile handset of mine contains the defects and I have request to issue me DOA for the Handset and arrange for the replacement of the E63 handset. However on my request to replace the defective handset, the seller has started quarrel with me by saying all the handset of Nokia in E Series of mobile handsets contains the Problem No 2 and 3 mentioned above. Further he agreed to give new Mobile battery charger in place of defective battery charger.
My efforts continued till 03.06.2010 for the replacement of my E63 handsets. On 03.06. the seller had completely denied to replace my handsets in the beginning by saying he is not responsible for any defects in handset and he further added that if I want to replace my Handset, I shall sue Nokia India Private Limited as they have manufactured the Handsets. However on my further persuasions, the seller took wrong stand that as I have damaged the Outer Body of my handset, hence if I pay Rs. 500/- to him, he can arrange for my handset replacement. I like to inform to the company that my E63 handset does not contained any damage in outer or inner body. Further there exists not even a single scratch in my cell phone as I have not even used the Handset for One day.
Detail of My E63 handset is mentioned below:
Model Number: E63
Sr No. 352009046618695
Battery: 3932130161261025268; 0670519
Charger: 4090490177050500086; 0675387
I have made correspondance with Both Nokia India Private Limited and The Seller. However no responce has been received from their side which indicates no intension on the side of Nokia India Private Limited and the seller to replace the defective handset sold by them to me.
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