Model town III delhiHi,
I (sudhir mohan vyas) purchased nokia lumia 710 (black) from spice hotspot, model town II, delhi on 25th feb with below details:
imea no. - 35930004177180
while purchasing, spice executive recommended to buy this model as this is the best option available in the market at rs 15, 100 price tag.
On the same day when I put my sim inside and got the first call, the call DID not disconnect. It went on hanging mode with other functions becoming non-operative.
On 2nd day - we went there to report the issue, they retailer didn't log any issue and asked to use it for further 1 more day
till 3rd day - issue persisted and dealer finally replaced my black handset with a new white handset with below details, saying that this is known issue with production of only black handsets :
new imea no. - 359300042595935
trusting dealer, we took new white handset which also started giving same issue.
On 4th day - we again went there to report the issue, and dealer now tried to convince us with the problem in our sim. They asked us to use the handset for next 2 days and promised that if issue persists, they will help us in getting do from nokia service centre.
We reached them again after days requesting them for do. As per their suggestion, we went to nokia care on kingsway camp, hakikat nagar, delhi.
Nokia person directly denied of any such policy of creating do.
Now, we were became helpless as nobody was ready to take responsibility of faulty handset. We are being mentally harassed for our own money by sales persons of spice hotspot, model town II, delhi.
We tried to convince dealer to change the handset and give us any other handset no matter of higher range. This time he didn't agree.
Today, thru internet I came to know this issue exists in many of nokia lumia 710 handset & nokia which is considered as the best/Reliable handset manufacturer in india hasn't worked out anything to overcome this problem.
Its a serious matter which nokia should address asap.
I would like to claim a refund of rs 15, 100 from nokia for this.
Nokia company is cheating people by selling the handset lumia because they handset has
software problem, the problem is this that the call is not getting disconnected even after the user disconnects the call..
the fact is that even nokia has accepted that they have this fault..but what will happen to the consumers..we are being harrased for no reason..
1. Call disconnect problem
2. Mobile hang and auto restart problem
either we should get a replacement with any other model or I want my money back...
please the concerned person help us to solve this problem.
Thanks
sudhir mohan vyas
8527381456
7503068813
0 comments