Dear Sir/Madam
I have been using Nokia mobile handsets for last10 years being a reputed company & I was having trust & faith on the same. So far I & my family members have used/are using following Nokia mobile handsets:-
Nokia-2100 B&W
Nokia B&W having IMEI No. 354164022926196
Nokia coloured having IMEI No. 3520500233609840
Nokia 7610 having IMEI No. 359732005082735
Nokia mini-97 old having IMEI No.351979048032544 purchased on 26.5.2010 replaced by
Nokia mini-97new having IMEI No.353391049361906 on 24.5.2011
Presently I am using Nokia mini-97handset which was purchased on 26.5.2010 vide cash memo no. 1032 dt.26.5.10 from KRAZY TELECOMS S-5 jayanti Market, M.I.Road Jaipur (IMEI No.351979048032544). The phone was having problems of hanging and the key guard switch became out of order just within one year of its purchasing, for which I had made online complaint on 25.4.11 and finally the handset was replaced with a new one having IMEI No.353391049361906 on 24.5.2011 on cost by Nokia care New Sanganer road Sodala Jaipur even when the set was in one year warranty period. Again the new set was shown problems of its touch screen not working properly within one year of its replacement & the same was brought to the notice of company'"s Nokia Care New Sanganer Road Sodala Jaipur for its repairing but the care center has denied for repairing it free of cost and demanded an amount of Rs. 2400/ VAT for the same saying that the warranty period will be reckoned from purchasing of the original set i.e.w.r.t 26.5.10.Now it is a matter of great concern and pain that within period of less than 2 years two nos. new handsets became out of order & a handsome amount is being asked for its repairing.! As a matter of fact the other companies are selling similar functioned touch screen mobile phones in the range of Rs. 2500/- which is being demanded for replacing defective touch screen by Nokia care centers. Now being faded with so many problems faced by Nokia mini 97 phone now myself has decided not to repair this handset and to go to handset of other companies.here I also want to add that earlier my Nokia 7610 was having some problems even within its warranty period & the Nokia Care center persons refused for repairing the same by saying that liquid/water has gone inside hence the warranty is not applicable whereas the phone was never drooped in water nor damped in rains.when I asked them to repair the same on cost then they said that the phone is irreparable. At last the phone was repaired by private person on cost of Rs. 150/ only for replacing key pad IC etc. Thus it has almost been proved that the Nokia Centers are just rubbish & are just a sort of cheating with the public.
At the last but not the least I again request to get repaired or replaced my Nokia mini 97 handset having IMEI No.353391049361906 free of cost for better relationship otherwise I have compelled to go to shelter of consumer courts or otherwise for which company will be fully responsible.
regards
N.K.Joshi
120/61, Agrawal Farm New Sanganer Rd
Mansarovar, Jaipur (Raj.)302020
Ph.9414311492
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