To, From:
The manager Sushil Kumar, R/ No. 163
Customer Services HQ, DQA (A), DGQA, H – Blk
NOKIA Min of Def, New Delhi – 11
NOKIA MOBILE MODEL No. 5130 C – 2 DECLARED UNSERVICEABLE WHERE AS THE SET WAS UNDER WARRANTY PERIOD
Sir,
1. I have purchased a Nokia Mobile set (Model No. 5130 C – 2) from M/s Mobile Store, G – 10 LSC Market, Mayur Vihar Phase – II, New Delhi – 110 091 vide Cash receipt No. DL/ 56645 dated 05 Aug. Due to any reason, mobile set had stopped working on 07 Mar. I contacted to nearest authorized Nokia service centre i.e. Maa Communication, B – 36 Guru Nanak Pura Radhu Palace Road, Laxmi Nagar, New Delhi and submitted the set for repairing.
2. Service Center’s Er examined mobile set thoroughly and said ten days time will be involved for repairing the set. Rs. 800/- was also levied as repairing charges by the service centre (though set was under warranty period) on service job sheet No. 144433527/110308/ 69 dt 08 Mar. After elapsing of nine – ten days, Service Centre informed me over phone that set is not been repaired and collect the same.
3. It is to be acknowledged you that set was purchased worth of Rs 4949/- in such an impression that it will meet my aspiration, as well as services will be utilized for a long time span as of better quality gadget. It is astonished to state that very poor performance/ response was received on quality aspects as well as from service centre. Sir, a relevant experience related to this instance would be brought in your notice, as so many qualified and efficient people are working in many industries on wages of Rs. 3000/-, 4000/- per month and they are also operating mobiles as per their own financial liberty. I am working in Ministry of Defence, Dte of Quality Assurance and not drawing so attractive salary, instead of that I bought costly mobile, question is this, why? Reason is very clear, for availing better quality and long durability, disappointed no such facility could be availed.
4. It is submitted here that the mobile set should be put in dustbin and forget Rs. 5000/- or to knock the door of Consumer Forum? One option is also available with me to take up the matter officially on spurious quality aspects with Dte of Quality Assurance, Min of Defence, where I am working. Your reply is welcome here on priority to initiate the case.
Thanking you,
Date: 07th Apr
Place: New Delhi – 110 011
Copy to: - Maa Communication, B – 36 Guru Nanak Pura Radhu Palace Road, Laxmi Ng
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