I had taken my old Philips Audio System for repair & servicing of the tape section, CD section & volume control knob to Philips company’s Authorised Service Centre, namely, System & Devices, 11 Md. Shah Road, Nepali Mandir, Paltan Bazar, Guwahati on 28-2. After verifying my system, the person who attended to the system told me that they can repair the tape & volume control knob but not the CD, and that if it is OK with me, to give the system for necessary repairs of tape & volume control. He also told me that they will require 2 weeks time. I agreed and gave my system, Model No. FCO330, Sr No. IL01005252, vide Work order No.12247 dated 28-2.
In the Consumer details section of the Work order form, my mobile number was noted and I was told that when my system will be ready, they will intimate over my mobile for delivery. However, as I did not get any intimation even after more than 2 weeks had elapsed, I telephoned the Service Centre to enquire whether my system was ready for delivery. The person who attended the call told after verifying my work order No. that my system will be ready by the month end, that is March’11 end, and that they will intimate me for delivery once the system was ready. However, again there was no intimation from the Service Centre and I called back on 30-3 to know whether my system was ready. This time I was told that it will be ready in 1 or 2 days and that they will intimate me immediately for delivery. But again the company service centre failed to intimate me and when I enquired on 6-4 to know the fate of my system and why I was not intimated over mobile as promised earlier, the service centre personal replied very rudely that it was not for them to intimate customers over phone and also asked me to take back my system if I require it so urgently. This was the reply after nearly one & half months of accepting my work order on 28-2.
I was totally shocked by such rude behavior from the service centre personal of a reputed company like Philips. I could never imagine that instead of saying sorry for the delay in carrying out the work, they would ask me to take back the system. So far I know, revenue of a company is generated from sales & services receipts from customers, but with such behavior, Philips will be pushing customers away from the company rather than welcoming them.
I have not brought back the system as asked for by the service centre personal nor had the desire to call them back. Further, no call has been received from the service centre also.
Through this complaint, I now request an update on the position of work done in my system, whether it will be repaired and if so, when it will be ready for delivery. I may also be intimated if the service centre is not capable of carrying out the repairs. I also seek an apology for the rude behavior by the service centre personal.
My mobile no. is 9678010741 and e-mail address is [email protected]
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