Dear Sir,
I have Nokia N79 handset. The handset was getting hanged again and again, I visited the Nokia service centre on 28th Dec and my Job sheet number was 72. There they said my hanset's keypad was not working so I submitted my handset and they took my handset. Till then my handset was under warranty. They returned my handset after 10 days, when i received my handset I was still facing the same problem, I told them but they said its okay every set keys gets stuck and they kept arguing. I wrote in the receipt that I was not satisfied and keys still seem to get stuck, they took the receipt and handed me the handset. 20 days later I started facing the same problem but till now my warranty has ended, when i visited service center this time they are saying keypad needs to be replaced and they will charge around Rs 1120 for it. They could have changed it easily when it was under warranty but they didnt. I want my handset to get new keypad free of cost as I was facing the same problem as I did in warranty period that too in very short span of time.
My Handset was under warranty till 23-Jan.
Nokia Service Center
New India Telecom
209, Adinath Shopping Center, Near City Pride Multiplex
Pune Satara Road, Pune
Nokia
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