I had purchased a N97 on October end from Tata Croma. The phone started having application problems, hanging problems and battery drainage issue. Post which i have visited Croma and a Nokia Priority store twice who recommended me to go to the Nokia Care centre. After my visit to Nokia Care Center i was told that the phone needs a software upgradation and i submited the phone for the same. i received my phone in a few days and post which i started facing same problems and also a problem of automatic battery recharge. I visited my Nokia Priority store who said that as the phone was not purchased from them they cannot solve the problem, we would have to go to tata Croma for any problems. I again visited Croma who were not able to handle the problem and asked us to talk to Nokia Care Center again. In my second visit to the Nokia Care Center they again asked me to keep the handset with them and said they would have to send the handset to the Delhi office for further checks. i again fulfilled and gave my handset to Nokia Care Center. Nokia Care Center even put in a recommendation to replace the handset. they said this process will take 10 days and i shall get my phone repaired or replaced if its not repairable.
I just received my phone back from them and again there are same issue's in the handset. After my talk to Nokia Care Center and Croma they are again recommending me to submit my handset for repair. It has just been a month i have purchased the to be called "Best Handset" and i have already visited Nokia Care Center, Nokia Priority Store and Tata Croma multiple number of times for facing issue's. These people are still not able to resolve this issue and asking me to submit my handset again. this time i am going to submit my handset only if i am gauranteed a replacement. i am tired of wasting time and visiting Nokia/Croma multiple number of times. what i am trying to explain them is when a Rs. 33000 phone is getting spoilt 4-5 times within 1 month of its purchase there has to be a fault in the parts and applications of the phone. i can also say that Tata Croma is selling Faulty phones which are not checked before selling to customers. I am a working professional and this is unnecessary occupying me mentally and consuming a lot of time, i am tired running around for a mobile for which i have paid Rs. 33, 000 and which has got spoilt 4-5 times within one month of purchase. Tata Croma who sold this handset to me is not able to resolve this for me nor the Nokia Care Center people. I want to have a replacement for the same which Nokia is not ready to do. This handset was purchased from Tata Croma- Mumbai- Juhu branch- Contact Person- Jai & Pushpa, Nokia Care Center - Mumbai- Goregaon (West) branch- Contact person - Nari & Umesh, Nokia executives- Mithun Chauhan.
Tata Croma/Nokia - kindly resolve my problem or else i would have to officially launch a complaint for this with the consumer court/police for selloing me a faulty handet, wasting my time and money for visiting/calling these stores and also for keeping me mentally occupied because of which, y current work is affected. I can also go to the extent of appointing a legal lawyer to take the necessary actions. You can contact me on 9920310303.
0 comments