Respected Sir
I purchased 'Nokia X3-02 white Silver' mobile from 'nokia priority, civil line
roorkee., 26th feb. 2011. Invoice no.13392, IMEI no.356981041123028.and the price of mobile Rs.7750/-
Till 20th april. 2011 the mobile was working and after that 'mobile getsn touch
problem. The touch was not working properly
In this problem, i contact 'NOKIA Care' centre, C-4 sector-2, noida 25th
april. 2011 job sheet no-153433527/110425/123and they told me that mobile have some
minnor problem and we rectify very shortly.
When i came back to home and try too use mobile function the same problem was
persistent.
Again, on 23rd may the mobile was given back to the MANNAT TELECOM SECTOR
10 NOIDA service centre and till this time I shoked when i recieved a comment
that (YOUR MOBILE PHONE HAVE NOT TOUCH GAURD) and he returns to my mobile phone
without rectify the prob. i am totally un-happy with the service and there is no
evidence of 'Customer-oriented approach' in the service centre. My job sheet no.
is 234433527/110523/22. For the past one month, i am suffering a lot without the
mobile.
After that I contact to the Dealer where I purchased mobile.he told me that I will see your mobile to Nokia Care Center Roorkee. And after that he told me they have see ur mobile and told that your mobile is not Out of Warrenty and it have screen touch guard. They told that they will rectify your touch problem as soon as. I left the mobile for one week. they called back and said u can take ur phone its ok. again the set was back with the same problem. They have not rectify my problem.
Also, my mobile is in warranty period and hence i request you to kindly replace
me with a new mobile.
I wish your intervention and do the justice for me. Also, please understand that
the kind of feedback that i get from 'NOKIA Care' is not upto the mark of an
international brand.
Plz rectify my handset problem
regards
Naved Ansari
Mobile No.09650606999
Y-60 sec-12 Noida (UP)
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