We have a 21’ television which is being with us nearly for 16years and with out any problem still its functioning well. Impressed by its high performance we used to recommend Panasonic to our friends and relatives
When we thought of switching over to LCD television, without second opinion we went for Panasonic LCD TV and purchased it from your reputed shop here in Chennai on 16-01 for the amount of Rs.70, 000/-. MODEL NO: TX-322X700C & SERIAL NO: 761700466.
From January 26 it is not working. we called the service center people, they came and said it has to be taken to their centre to scrutinise the fault .so we took it and handed over them for service.
After two weeks we were told there is a problem in the chip because of voltage fluctuation and it cannot be replaced the chip alone the entire board has to be changed and it will cost 9, 000
For board and 1500 for changing that so totally around Rs.11, 000.
We need the following clarification:
1. We are in own individual house and we have i) legrand tripper unit for over voltage/current protection.
2. Voltas stabilizer which has been suggested by the Panasonic person during installation connected to the LCD television.
3. As per ur specification u must be having inbuilt stabilizer to stabilize the incoming voltage to the unit.
4. We have a sony home theatre and fridge & microwave but no disturbance in the functioning of these systems. Because if it is of voltage problem all the other sensitive equipments should have also failed.
5. Why should we change the entire board?
6. So the problem is not because of voltage fluctuation we think we must have been supplied a DEFECTIVE SET . if an ordinary television works well for 16 years then latest improved sets should work better than that is it not? A costly television with high technology how it will fail within three year s? how come it is possible that too from a reputed manufacturers like you people? Give priority to this complaint and find the actual fault & replace the product.
0 comments