I had purchased a Panasonic Viera LCD TV (TX-37LX80C) (Serial no - %851K00513) on 8/2 through EZONE outlet in Raghuleela mall, Kandivali. Customer name is M/S Karan Industrial Corp. It has been only 9 months since I have purchased the TV but in those 9 months the TV has already been repaired 3 times. Once there was some problem with the remote and the next two times there was some problem with the A-Board and the Switch board. Every time there is some problem we have to call up the customer care and then it takes almost a month for the service team to fix the problem. As a result of this careless and irresponsible behaviour we have hardly been able to watch the TV and have faced a lot of discomfort inspite of the fact that we have spend 30k Rs on this TV. Now it is only 2 months before our warranty on the TV expires and we are really worried that more problems with the TV will continue to occur as it has been happening in the past. We need some responsible behaviour from paansonic on this issue. We need an altogether new TV with a one year warranty in replacement of this defective piece as a compensation for all the problems that we have faced in last 9 months because of the defective TV that has been sold to us. If that is not feasible we need all our money back.
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