We brought a PHILIPS DVD Mini Hi-Fi System (FWD 576) On June 4 at Tirumala Music Center, at Hyderabad for Rs22, 300/-.
It has been working so well until recently (July) when the system displayed “No Disc” error and unabled to play the disc.
We gave the system at “Clarity Electronics Services” (Adyar, Authorised PHILIPS Service Center in Chennai (13, 2nd Main Road, Kasturbai Nagar, Adyar, Chennai-20)
When enquired about the system problem and we were informed that 1200CDM Flex foil S-Motor has been replaced and was charged Rs.3300/- (work order No: 9581 and
Bill No: OD 6040 dated July27) though nothing was mentioned in the bill. We were also mentioned that the warranty period is only one month.
After we brought the system home by paying Rs.3300/- we found that sometimes the disc gets stuck while playing and on some occasions it skips few tracks, so we again took it to the above service center on July 31 and the problem mentioned in the work order No: 0377 is “CD struck problem”.
On repeated phone enquiries we were informed that the system is not ready and required software updation and today they informed that the system id ready and we have to pay around 500 rupees as some spares are being replaced (as the system was with the service center from July 31 to till date)
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