Philips/Grooming kit
Replacement

I am purchased PHILIPS Grooming kit which has model no QG3190 and price Rs. 2995 /- with two years Warranty.

After using one month is has some problem, so i am give it to near Philips service centre. After three month they giving me the other model QG3150, and its price is Rs. 2695 /- and also have less feature.

So, how it could be?

Please give me the solution for that one.

for further assist i give the mail which i have been send to PHILIPS customer care.

My self Sanjoy Karan, i'm purchased Grooming kit from Kolkata (HiraMoti Implex, South Sity Mall, Shop No-B-16, Prince Anwar Shah Road, Kolkata-700068) Model No-QG3190.

After one month that has some problem in adjust button, so i'm give it to my nearest Philips service center on 15/02. (Philips Service Centre, Manjushree Market Complex, P.O.-Khanjanchwak, Haldia, Pin-721602, Mob No- 91-9832126228)

But still date no progress in this matter & also no reply from your service person.

Pls take that matter very urgently.

after the mail philips send:

PHILIPS

Dear Mr.,

Thank you for contacting Philips Consumer Care.

With respect to your e-mail, we deeply regret for any inconvenience you have faced, and shall look into the matter. As we at Philips Consumer Care believe

in sense and simplicity, please note that your request has been forwarded to the Branch Service Head. As soon as we receive the feed back we will inform

you accordingly.

Kindly bear with us till then.

For any further assistance, please do not hesitate to contact us again quoting your registration number:-24275000008381

Kind Regards,

Philips Customer Care

Executive Name: Deepu Kumar

Contact Us # 1800 102 2929 (Toll Free), 1860 180 1111 (Standard rate apply)

Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm

First name: Sanjoy

Last name: Karan

Postal Code : 721604

City: Haldia, Purba Midinipur

State: West Bengal

E-mail: [email protected]

Telephone : 9831131361

call_back_day: AnyDay

call_back_time: Morning

model_category: Personal care

model_number: QG3190

serial_number : 493082

purchase_date : 01102010

title: M