PHILIPS WATER PURIFIER
Underperformance of Water Candle

Respected Sir,

I would like to bring to notice regarding the under performance of Water purifier Candle. We bought Philips water purifier in March. While buying Philips salesperson promised us that each candle will last upto 3000 L or approximately 6 months if the daily consumption is about 15 L.

But ever since we started using it, each candle works only for 2 months i.e., around 1000 L and then red light starts blinking. Thus we have been changing candles every 2 months. When we placed complain, Philips technician replied that water quality must be very bad and thus the under performance of candle. Water quality is no way as bad as seemed to be pointed out by technician. Water input is the same drinking water we receive from Chennai corporation.

Is it really true that usage of candle depends on water quality? If yes, then why do Philips sells water purifier with false promise and deceptive advertising?

Thanks,

Atul Shah

65, Jeremiah Road,

Vepery, Chennai - 600007