I am feeling as if htc guys are only good at fooling their customers. They are just making mockery of their brand name in india. Believe me i am feeling as if i did a big mistake by purchasing htc and switching over from my Nokia and samsung phones. This is what all i had to face due to these guys pathetic service and fake promises, here it goes...
Its only 2 months that i have bought a htc phone and all of sudden its display stopped working its was all blank. Hence, on 12-Nov-12 i got it submitted to thane HTC service centre at eternity mall, wherein i was assured that i will get my handset in 7-8 working days. After a week when i called service centre guy, he said the cell phone is still at head office and he should have it back in 2-3days. Again i called back after 2days, then he said cell phone is back but without repair as its liquid damage and not covered in warranty. I told him that there was no liquid damage at all, he requested me to call the htc call centre, which i did. I raised it with call centre informing that there was no liquid damage and wont pay a single penny as it not at all my fault coz i dont remember a single drop of water getting into the cell phone. they assured me that it will be escalated and someone will contact me back in 48hrs from escalations team. Ajay called me from escalation team and after long conversation he understood what i was trying to say, hence he accepted it and got all the charges waived and said the required repair or replacement of display will be done free of cost which was under reference no.c2012013180 on 24-nov. He also got in touch with the service centre guy at thane on monday 26-Nov-12 asking him to resend the cel phone for repair as free of cost has been approved. The service centre guy dispatched it for repair confirming that cell phone will be back in 7-8 working days which is turn around time for htc. After this i nicely filled in survey for these guys singing praises for them as i was unaware whats in store for me.
After this i chased with service centre on 5-Dec-12 as it was more than 8 days now, the service centre guys told me cell phone is still at repait centre and its not been dispatched by them so contact Call centre. I called up call centre got fake assurance it will be raised and cell phone will be with me in 2-3days, so i called service centre on 7-Dec-12 but again same story cell phone was not yet dispatched by repair centre, he assured me he will chase it.
I called call centre on monday 10-Dec-12 as i didnt have my cell phone yet at service centre and logged official complaint (LOGGED UNDER REFERENCE NO.12inc500001412), i was assured someone will contact me in 24-48 hours and no got back. I gave them 2 more days and contacted them back on 13-Dec to know what action was taken on official complaint that was raised on 10-Dec-12, the girl informed me that she will escalate it to her managers to get an update and will surely call me back by 6pm in evening but no one called back (again a fake promise). Finally i called them on 14-Dec spoke with their supervisor irfan to get an update on complaint that was raised on 10-Dec and asked him why so many fake promises were given to me, he assured me that he will look into this and call me back by 1pm in afternoon (LOGGED UNDER REFERENCE NO.12inc500007086). Again there was no call whole day, i am really amazed at the consistency of pathetic service being provided by htc guys. i HAD AGAIN CALLED HTC TODAY AND ALL I GOT WAS ASSURANCE BUT NO ACTION... CAN SOMEONE PLEASE DO THE NEEDFUL AND FINDOUT WHERE MY CELL PHONE IS??? APART FROM JUST GIVING FAKE ASSURANCES AND MAKING FALSE PROMISES WHICH.. U GUYS CANT KEEP UP... I WANT THIS ISSUE TO BE RESOLVED ASAP, IT BEEN MORE THAN A MONTH NOW!!!
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