I bought a new SONY XPERIA U handset from BABUA PHONE CENTRE, SRI RAM TOWER, LUCKNOW on 25 May FOR RS. 16, 500/-
TIN NO-09750001361
The handset started to have a problem with its camera within a month. It said-“ERROR-CAMERA NOT AVAILABLE”. I live in Dhanbad (Jharkhand). I was advised by the company to do a software repair myself, I did that. Due to that, I had to bear the loss of all data from my phone. The problem was still not solved.
So I went to the service centre in Dhanbad (MOBILE WORLD, DHANBAD) on 24 July (SINCE THE PHONE WAS UNDER WARRANTY FOR 12 MONTHS). They repaired the device and gave it back to me, but the problem came back after a day. Then I again went to the service centre on 26 July, this time they deposited my handset and promised me that I would receive a new handset after 10-15 days.
After 16 days, on 11 August, I received my handset. The local service representative said the handset I received was a new one, but all his claims were proven to be false when the handset again started to give the same problem within a day of usage.
When I enquired, I came to know from the sony call centre that only certain components of my device had been changed, and the device was not totally replaced, which clearly proved that the local service centre representative had lied to me that the device I received was a new one.
Also, during this time period of 16 days, I was not provided any spare handset by sony for my use, due to which I faced a lot of difficulty. When I again went to the service centre stating my problem and asked for a new handset, I was simply asked to deposit my handset again for 16 days, which I refused to as I could not live without my handset again for so many days.
Also, I would like to highlight here that the replaced set which I received is even worse than the previous one. Many additional problems have been added in it by the sony engineers, such as:
1. ERROR-CAMERA NOT AVAILABLE on opening the camera, this problem still remains unsolved.
2. GPS is Not Working anymore.
3. The TRANSPARENT LED STRIP has malfunctioned.
4. INABILITY TO PLAY ANY VIDEO.
5. FREQUENT HANGING AND APPS CRASHING ERRORS.
6. FREQUENTLY THE PHONE IS UNABLE TO RECEIVE ANY INCOMING CALL.
So, just due to the sheer careless nature of the sony engineers, I have already faced a lot of pain.
Also, the local service centre representative hid the facts from me and misguided me by repeatedly telling me that the replaced phone I received was a fresh new piece, which it actually wasn’t, as I later came to know from SONY company.
Kindly help me in this situation.
Please ask SONY MOBILE to either
1. refund my entire amount and take back my handset as soon as possible.
OR in the worst case scenario
2. give me a new handset as soon as possible hand to hand without me having to deposit the set and waiting for 16 days again.
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