Sony cybershot camera Model No. DSC-W610/SQ E32 S/N 0400681
I have bought sony camera on 12th May now the camera is giving " Turn the power off & on again" massage since 5th dec
The lens is not getting opening even after switch off & on again.
I have shown the camera to local service Center, Lareru services, Baroda.
As per them this camera is fall down or lens is pressed hardly by someone, so you need to replace the lens & this will not cover under warranty. The price for new lens will be Rs.1707/-
Well, the camera was never fall down or pressed hardly by some. There is no sign of physical damage on it. I am using digi cam for many years. I have never found this kind of problem anytime anywhere. I am always keeping the camera on the pouch given by sony.
They (laheru services) has signed the service job sheet from me, in which they have said that it was tempered, why would i or any body tempered it if it is under warranty . they have even not given copy of same to me.
This is really not acceptable service from their dealer.
After this i have sent email to sony on 05th, 10th & 22nd, but still there is no reply from sony. every time i ma getting automatic generated request no. nothing else
on 22nd i contacted their consumer care no., as per my discussion they will not repair this camera as their dealer as informed physical damage on it. I have told them that i will send pic of the camera where there is no physical damage, but they dont want to listen us.
Tell me who will be responsible if you local dealer is doing some improper thing.
I have attached their estimate, my invoice & warranty card.
Pls do the needful as soon as possible.
I have experienced vast & lower category & useless service from sony & sony dealer.
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