I have Purchased Brand New Sony Handset Xperia White bearing IMEI No.352266051414614 from Sales India Pvt. Ltd, Ahmedabad through Debit card on Dt.17/06 through Payment of Rs.16500/-.
There was some problem in the mobile handset in july and therefore I visited authorized service centre of Sony India Pvt. Ltd. For Mobile and stated that within very short span of one month my mobile handset with warranty is not working properly and thereafter they kept the said mobile handset with them for repairing.
When I approached them to collect my mobile, the Service Centre official, in very rude manner, stated that the repairing is not covered under the warranty and if you want your Mobile Handset back than you have to sign Printed satisfactory Note first. Hence I had to sign the said printed form and mentioned that there is no physical external damage and also stated that I am not satisfied (Dt.26/07 on work order Number sheet no. SE31244712113)
They have stated in their work order sheet that Problem reported: Crack In Display and Display Broken and the same is wrong description for internal defect of mobile handset to avoid repairing. They themselves have also mentioned on the same job sheet that “BODY NOT DAMAGE BUT DISPLAY DAMAGE”.
Despite the handset being in warranty period the Service centre had not repaired the said Mobile under warranty and therefore the same is clear deficiency in service and negligence.
I have purchased the said handset only on the name and goodwill of the company Sony but I am not satisfied with the service and defective handset which is not working within very short span of one month. I am suffering from mental agony and trauma due to rude behavior and defect found in very short span in the said mobile where there is no external damage. I have also taken report of Surveyor, Loss Assessors A. Dave & Co. and as per surveyor report also “based on our inspection, we opine that in absence of any physical damage to the handset whilst switching on the instrument it start malfunctioning on the screen. In our opinion, it might be due to defects occurred in any of the internal components..”.
I had to use my relative's mobile handset for the said period and thereafter I have purchased brand new handset of Rs.8000 for my use.
I had also approached Executives of Sony, Ahmedabad Mr. Varun Agarwal (Ph.-9099029142) & Mr. Alpesh (Ph.-9099098270). They were also convinced that there is no physical damage & also told us that they would forward the case further. But after that no action has been taken.
So, Kindly look into the issue and replace the said Handset with brand New handset and with fresh warranty or with Brand New Handset of same price.
0 comments