I had purchased a Kenstar washing machine in June installed in my house in Chennai. The first machine installed itself did not work and with lot of difficulty I managed to get it replaced. I had faced problems quite a few times and since I had the mobile number of one of the service technicians I managed to get it fixed each time. Now that person has left the company and I was given a Helpline number 3021066 to contact. Whenever i call that number, they say they don't take complaints of washing machines and ask to call another number 9384888333 - this number never works! Whoever reads this may try for themselves. I managed to get the mobile number of one of the executives named Mr Balaji - his response is that they will attend only if the complaint is registered through the helpline number - (which never works) and he is rude in his interaction. I am really frustrated with this company and their service in Chennai. I want this complaint to be recorded and action taken immediately. It's shameful that a company of international repute is providing this kind of poor service in India.
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