I visited Dominos on 11.06.2010 with famil and oredered 2 medium sized pizzas 1 Large Pizza 3 Coke 600ml 3 Choco lava Cake. As per the menu card there was an offer that with each coke of 600ml one can get choco lava cake for Rs 25/-. Accordingly I was billed for Rs 1048/-.
A day before I received a sms from dominos same outlet that for a bill of 350/- a garlic bread with dip was being offered. In the end of message "T & C Apply" was mentioned.
At the counter I demanded the same. To my surprise the executive there refused the offer on the grounds that I had already opted for offer of Cake with Coke. As I told him that thecake offer was with coke and garlic bread offer was based on the value of purchases. The executive insisted that I must cancell order for cake and get two garlic bread free as the bill was around 1050/-. I refused and requested the executive to give this in writing so that the matter could be taken up at appropriate forum. He asked me to hold on and I waited on my table where I was served my entire order along with the free Ginger Bread (1 No) and later the shift in charge walked to my table and returned my cell phone which his executive had carried to show to the shift in charge and in a very rude manner pointed out the T& C Apply part of sms and said that though the offer is not applicable in my case I was just being done a favour.
I requested him to show the Terms and conditions to which he replied that his words are Terms and conditions and there is nothing in white and black.
It is a matter of great concern that a multinational is misguiding the customers by sending all such sms and then the customers have to face redicule an d mibehaviou
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