DOMINOS
Offers were not made available

We ordered 5 pizzas at (3 veg cheese burst, 2 large non-veg) Domino's pizza at Infosys Ph-2 counter. After giving the order we came to know that we were entiled for any of the following two offers

1. 100/- off on second pizza (Coupon Code: BT-200A)

2. 15% discount on pizzas and breads (Coupon Code: BT-0380)

As far as I know we were entitled to know the offers, while ordering the pizzas. Later when we complaint about the same, we were told "Sir, woh to pahle mil sakta tha ab nhi".

Also out of 5 Pizzas 4 were made in 40 mins and for the last one it took another 30 mins. The reason behind it was "They missed the order".

Now can someone tell me what the use of double burst pizza if it not hot. Why do we as customer have to always be on receiving end. Is there any provision of cancelling the order and getting the amount back.

I would like to mention that this is not the first time, I have faced these issues with Dominos at Infosys counter.

Thanks,

Ashish