Dear Sir,
I had ordered a pizza from Dominos Dugri Ludhiana outlet. I have been a regular customer of Dominos, I am also quite aware of the brand image associated with dominos. I expected the same the brand like you as well. But today when I ordered for a pizza at 14:57 (10/07) (order no 46) it reached me at 15:38 exact and after the delay in service the excuse I get to hear from the delivery boy was as usual traffic.
After the delay in service the pizza was no more hot enough to cosume by the time we received it.
Also, although I am a fan of Dominos pizza but today surprisingly. Even after the worst experience I have ever had with dominos I was just consolidated with a smile only and acceptance of late delivery in written on the bill. but can't help it phrase. If this is the condition then why are we consumers offered delivery on time promises and quality assurances . and the statement written on menu (delivered hot and fresh in less than 30 minutesor free) is just fake.
Sunil Arora
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