Godrej Interio
Defective product delivered, pathetic or no after sales service, non delivery of part of consignment

I am stating the details of the problems we are facing against the items purchased against sales order no. 564377 dated 27th March from Godrej & Boyce Mfg.Co. Ltd., Dakshinapan Shopping Complex:

Products Ordered:

1. Julius Dining Table (Mahogany)

2. Stella Chairs 6 pcs (Mahogany)

3. Alice Coffee Table (Cherry)

4. Shoe Cabinet 203M

Net Bill Amount: Rs. 34793

Problems faced:

1. A salesman from the showroom called us on the 10th April at 1 pm and confirmed that our entire consignment has reached Kolkata and will be delivered to us as soon as we make the full payment. So we paid the balance amount Rs. 24793 on 12th April. When the delivery reached us on the 13th April, even the delivery man claimed that the consignment contains all the products we had ordered. Later when we tallied the items in the invoice cum challan with our order we found that the Julius Dining Table had not been delivered. Neither any salesman from the showroom nor the delivery man bothered to inform us that the consignment had not arrived in full. We are still awaiting delivery of the aforesaid product.

2. The Shoe Cabinet 203M has not been assembled properly, the hinges are extremely noisy, the panels are wobbly. When we contact the showroom the salesmen shrug off any responsibility saying that we need to contact the service centre for the matter. 2 technicians have visited us so far and none could fix the problem. The panels are not aligned properly, the hinges create unpleasant noise when opened. The last technician who visited us claimed that the parts supplied are defective and he would give the requisite feedback at the service center. When we contacted the service centre when the technician did not arrive on 16th April as promised they asked us to use the product in the current condition, dubiously assuring us that the product will work fine on prolonged use.

I think godrej is using cheap "all sell and no service" tactics and employing unprofessional and untrained technicians. Also the quality of products offered for the price demanded is highly unsatisfactory.

We refuse to use a defective product despite making full payment.

Hence I recommend better hire a carpenter and give your own designs. At least the few days of discomfort would finally give you a sturdy and lasting product in that case.

Avoid buying from Godrej Interio at all costs.