This is a strong grievience that comes with reference to our first order paced to one of your dealer namely “ United Motor Cycles”, on 05/07/10 with an assurance of delivery within a weeks time.
That firstly the order was not executed within the given time and then was partially delivered to us on 27/07/10, after repeated follow-ups, and that too not as per the given specifications.
The discrepancy in order v/s supply is given hereunder:
Soon after getting the partial supply against the placed order, we asked the concerned dealer owner “Mr Masood”, regarding the discrepancy in the supply v/s order, for which he agreed to take the material back, but the same was again not done.
As the dealership was getting inaugurated on 2nd October, we requested Mr Maood for getting the chairs replaced as per specified norms. Mr Masood agreed and after a detailed discussion with Mr Harsh from Godrej Chandigarh office, we were assured that the back cushion of the chairs shall be changed and the same shall be done before 2nd September.
As the rest of the served order was also not as per our demand, a new order was also taken by Mr. Masood and a representative of Godrej on 10th August with an assurance that the material shall be supplied before the inauguration date, i.e: 2nd September.
Unfortunately there was again a strong lapse of commitment by Godrej, as firstly the chair cushions were not delivered even on the inauguration day. Then again the second order was also not served by the date and after several arguments with Mr Harsh, he stopped receiving calls and then we asked them to cancel the order as it has reached us on the desired dates when it was required the most. Afterwards on 18th Sep, 1st Oct and 3rd Oct, the furniture was delivered at our place, again partially assembled.
Since then we have been trying to get in touch with Mr. Harsh (09855588808) and Mr. Masood (09419005600) and also the other representative, but every time they have just been apologizing or not receiving calls or assuring that they would get the furniture removed, without taking any responsive action.
Kindly take this as very seriously as the behaviour of your dealer and your employees have caused us serious damage to the prestige, respect of our company and also mental torture to the company management.
Hope the matter shall be resolved by the given time, failing which we shall be bound to take legal action.
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