I completely agree that the services are no way near what you would expect from a standard store; infact even a local small time store would provide a better service. I ordered for a couch sometime inSeptember which they promised would be delivered on Oct 7th on an exchange basis for my old furniture (2 seater sofa). They already approached me twice for picking up my old furniture, once in Septmber and once in early October and when asked when the new one would be delivered, they have no clue. They easily fend off queries saying it is the other department which would deliver it.
Finally after confirming that my piece was ready at the store, I paid my balance amount asking for delivery and pickup on the same date. They were prompt in picking up my old furniture on 27th Oct and said the new would be delivered within 48 hrs. Today on 29th Oct I get a call saying it cannot be delivered before 31st October, which means all my plans for inviting guests at home for the next two days goes for a toss; I keep my fingers crossed that they would atleast meet this date. If not I have asked them to give my old furniture and money back.
One more colleague of mine had problems with the delivery of a shoe rack where in they delivered the wrong parts not once, not twice but thrice. It took more than a month to get the right parts delivered.
I strongly advise you to be wary of this retailer and to exercie caution before making a big purchase here
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