I purchased two bedroom sets from Living Room Lifestyle limited. This is a Mumbai based company with Head office in Mahim and a retail outlet in Mulund. Where as the salesman Ismail seemed like a fellow who knew his stuff, it turned out that his humility and slickness were just a veneer to dupe unsuspecting customers.
For one, I was promised the delivery by 27th February, but the furniture never arrived till the first of March 08. This after they had been categorically told that they were getting the order coz I needed the furniture on a particular date. The follow ups required to get the furniture are yet another saga.
When it arrived, the specifications of dressers were all wrong. This after Mr Ismail had been physically shown the piece to be copied and all measurements given. Compounding wrong specs was the fact that the dresser drawer had big gaps between each other and looked more like ladders and less like drawers. Ditto for cupboards which refused to lock. I am not even sure of the wood quality as it seems the furniture is not painted but has veneer paper stuck on it. One can see the shriveling already!
When you call up to complain, the sales man is never available, the store manager Shadab is rude and the entire blame for substandard quality and poor service is passed on to you. When you ask to speak to the person in charge of the living room operation, you are told that he stays out of country and is hence incommunicado.
Mumbai people - beware. Never purchase anything from Living Room lifestyle limited.
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